Engagement Models

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Engagement Models

We work with our clients under 3 main types of working relationships. The relationships tend to be flexible, and the ultimate goal is the success and business growth of our clients. In many cases, our clients work with us using more than one of our typical engagement models.

Staff leasing

Under a staff leasing arrangement, we provide selected agents who work directly for our clientele. In response to a client request for a specific need, we will either pull an agent from our existing pool of talent, or specifically recruit a new hire for the client.

Staff leasing works best when the client wants to be involved in the day to day operations of the agents work. Clients will include agents on conference calls, and client managers may check in with team members as often as several times per day.

Because the risk of the ultimate work success rests on the client and Agents of Value is not providing additional project management oversight, staff leasing tends to be the most cost effective way of working with us.

While we usually do not provide project management oversight, Agents of Value does provide operational oversight to all agents provided through staff leasing arrangements. We provide a modern office environment, with high speed internet, and a pc workstation. We make sure workstations are maintained and network speed is fast. We also monitor attendance of employees, help to schedule time off, and deal with any day to day issues that may arise.

The pricing for a staff leasing arrangement is based on two factors. The agent's regular salary and benefits costs and our operational overhead, including office, technical, and management expenses.

Project development

Project development is a common engagement model for clients that do not wish to be hands on with the creation of a work product. Clients give us a set of requirements for a project. We perform an analysis on the requirements of the project, and create a proposal and an estimate for the creation of the work output.

Project development is commonly selected by clients who do not have expertise in an area for which they require a solution. For instance, a client may require a specific software solution, but does not employ a team of software engineers and software project managers.

If the proposal we provide for a project is accepted, then we will proceed to develop a work schedule for the delivery of the project. We typically prefer to schedule a weekly project status meeting, to review the work in progress with clients, and receive regular feedback on the work.

While a project team may include several team members, clients will usually only interface with a single project manager from the project. This project manager will take client feedback, discuss it with team members, and update team member assignments as the project development proceeds.

Agent team members may roll onto or off of projects, as their expertise is required. In contrast, with staff leasing, the agent assigned to a client tends to not change as frequently.

The pricing for project development tends to be higher than staff leasing on a pure hourly rate comparison. Agents of Value holds more responsibility for the ultimate delivery of the completed project. Project pricing tends to be based on an estimated number work hours for the delivery of work output, with a buffer to guard against unexpected events that may happen from time to time.

Hybrid model

There are cases where projects are delivered on a hybrid model of engagement. This model has elements of staff leasing and project development. This method is often selected by clients who need additional support during a more complex project, but value the benefits of staff leasing. Core team members generally remain with the client for the duration of the project. From time to time, experts may be brought on board to work on areas requiring a special skill set.

There are additional costs associated with the hybrid model, however it can be a more cost effective solution compared with project development.

Not sure which engagement model to sign up for? Try our Solution Finder